Resolved -
We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end.
Customers continuing to experience problems should reach out to our Support team.
Sep 8, 09:26 UTC
Update -
We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC).
We continue to wait for an update from AWS to confirm it has been resolved on their side.
Sep 8, 08:14 UTC
Monitoring -
We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS.
Sep 8, 07:51 UTC
Identified -
We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS.
We are working with AWS on a resolution.
Sep 8, 06:31 UTC