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Welcome to the Ortto status page.

For help, please visit: https://help.ortto.com.

Uptime over the past 90 days. View historical uptime.
Ortto application Operational
90 days ago
99.99 % uptime
Today
Ortto API Operational
90 days ago
99.99 % uptime
Today
Autopilot Journeys ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 22, 2025

No incidents reported today.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Autopilot Journeys component delay trigger and action shapes experiencing degraded performance
Resolved - The underlying issue that caused the delays has been identified and was resolved at the time of our last update. While we continue to address the remaining fallout and follow up with impacted customers, system functionality has been restored. As a result, we are closing this incident.

Thank you for your patience and understanding.
Sep 11, 22:54 UTC
Update - We identified an issue affecting contacts who entered delay shapes configured to wait 15 minutes or more following our recent maintenance.

To be clear this issue only impacts the autopilot journeys component.

We have released a fix that resolves the issue for all contacts entering delay shapes going forward. We are currently exploring options to address any contacts that entered delay shapes during the affected period.

Thank you for your understanding while we continue to work on this issue.
Sep 11, 01:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 22:14 UTC
Sep 10, 2025
Sep 9, 2025

No incidents reported.

Sep 8, 2025
Login / Authentication issues
Resolved - We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end.

Customers continuing to experience problems should reach out to our Support team.
Sep 8, 09:26 UTC
Update - We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC).

We continue to wait for an update from AWS to confirm it has been resolved on their side.
Sep 8, 08:14 UTC
Monitoring - We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS.
Sep 8, 07:51 UTC
Identified - We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS.

We are working with AWS on a resolution.
Sep 8, 06:31 UTC
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