All Systems Operational

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Welcome to the Ortto status page.

For help, please visit: https://help.ortto.com.

Uptime over the past 90 days. View historical uptime.
Ortto application Operational
90 days ago
99.99 % uptime
Today
Ortto API Operational
90 days ago
100.0 % uptime
Today
Autopilot Journeys ? Operational
90 days ago
97.09 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Issue with platform login for customers with access to Autopilot Journeys and issue with Autopilot Journeys
Resolved - IBM Cloudant is back to normal and we are back to operating normally. The Autopilot Journeys component downtime did cause some external api failures to the Autopilot Journeys application that are irrecoverable, but otherwise we expect things to be back in a normal state and we have retried failed tasks from the outage period. Thank you for your patience. If you have any lingering issues please reach out to our support.
Jun 3, 02:09 UTC
Update - We are continuing to work to resolve the underlying issue with IBM Cloudant and the Autopilot Journeys component of our application, but we temporarily allowed clients to access the main Ortto Application without Autopilot Journeys in the hopes this is helpful to some clients who do not need access to Autopilot Journeys but were unable to login.
Jun 2, 15:37 UTC
Identified - We are having an issue with the Autopilot Journey application due to an issue with IBM cloudant which is preventing login for customers with access to Autopilot Journeys and causing some issues inside Autopilot Journeys. There is currently another issue impacting IBM Cloud which is making it hard for us to get support (see https://cloud.ibm.com/status). We are working to resolve as soon as we can. Thank you for your patience.
Jun 2, 15:01 UTC
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

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