Completed -
Post-Maintenance Update:
The planned infrastructure migration has been successfully completed. Our team has finished monitoring and resolved minor issues noted during the upgrade window. These were not expected to impact customer experience.
The work involved a major migration to improve the stability and long-term reliability of the Autopilot Journeys system, which required periods of planned downtime and resulted in some temporary service impacts while systems were transitioned and queues were cleared.
Known impacts during the migration window included:
-The Autopilot UI was offline for several hours early in the migration.
-Data inputs and active journeys were delayed; modification requests were queued and processed afterward.
-A brief window (under 10 minutes) of dropped traffic may have affected api2.autopilothq.com.
-Some outgoing activity stream data was lost during the first 24 hours.
-Occasional 500 errors on the API have been resolved.
Current Status
All systems are fully operational. No customer action is required.
Thank you for your understanding and patience as we completed this upgrade to improve platform reliability and performance.
Sep 7, 23:20 UTC
Verifying -
The infrastructure migration has been successfully completed. We are actively monitoring system performance and addressing a few known minor issues. We will continue to monitor and optimize the system through tomorrow. These issues are not expected to impact the customer experience.
Sep 6, 05:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:50 UTC
Scheduled -
We are undertaking a significant infrastructure upgrade to the Autopilot Journeys system. As part of this work, the Autopilot Journeys product will experience a period of downtime, followed by a potential period of degraded performance.
While we strive to minimize disruption, this change is substantial and some level of service interruption is necessary to complete the upgrade safely and effectively.
Please note: Customers not using the legacy Autopilot Journeys component will not be affected.
We appreciate your understanding and patience as we work to improve the performance and reliability of our platform.
Aug 29, 01:00 UTC
